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Hansa Policies

If you have a problem or concern

At Hansa, we are committed to providing you with the best customer experience we can. Your confidence and trust are important to us. If you have a concern with Hansa or the service you’ve received from us, we want to work with you to resolve it as quickly and effectively as possible. Let us know. We want to help.

Step 1

Talk to the Director. Most concerns can be resolved when they occur. We want to hear from you. Discuss your concern with the Director on the campus where you study.

Step 2

If, after speaking with someone, you are still not satisfied that your concern has been resolved, please let us know by contacting us at: studentfeedback@hansacanada.com Include your full name, address, telephone number and the details of your concern. Hansa’s Board of Directors will conduct a thorough and impartial investigation and work to reach a fair and reasonable resolution.

Step 3

If a resolution is not possible, refer your concern to the Languages Canada Board of Directors for resolution in accordance with the terms and conditions of the Languages Canada Dispute Resolution Policy. Visit: http://www.languagescanada.ca/en/contact
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